C-C4H56I-34 Upgrade Dumps - Pass C-C4H56I-34 Exam

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SAP C-C4H56I-34 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Topic 2	User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Topic 3	Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Topic 4	Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q46-Q51):

NEW QUESTION # 46
What are the prerequisites for integrating external systems into Agent Desktop? Note: There are 2 correct answers to this question.

A. SAP Cloud Integration
B. SAP Event Mesh
C. Machine learning
D. SAP Build Apps

Answer: A,B

Explanation:
To integrate external systems into Agent Desktop, you need to have SAP Event Mesh and SAP Cloud Integration as prerequisites. SAP Event Mesh is a cloud-based event bus that enables applications to communicate with each other using events. SAP Cloud Integration is a cloud-based integration platform that allows you to connect your applications with other SAP and non-SAP cloud and on-premise applications.
These components enable you to create mashups that integrate external system functions into Agent Desktop, such as creating service orders and service quotations in SAP S/4HANA or SAP S/4HANA Cloud Service Management. References = Integrate External SAP Systems into Agent Desktop with Mashups | SAP Help Portal, Introducing Agent Desktop in SAP Service Cloud Version 2 - openSAP Microlearning

NEW QUESTION # 47
Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note:
There are 2 correct answers to this question.

A. Cases
B. Contracts
C. Installed base
D. Calls

Answer: A,C

NEW QUESTION # 48
Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?

A. The event types are enabled by default and cannot be changed.
B. In the general configuration of Agent Desktop
C. In the timeline configuration
D. In the Customer Hub screen configuration

Answer: D

Explanation:
To configure visible event types in the Customer Hub timeline:
* Navigate to Customer Hub Screen Configuration.
* Select the timeline component and choose which event types (e.g., cases, calls) to display.
* Timeline-specific settings (A) are part of the broader Customer Hub configuration.
* Event types are not enabled by default (D) and require explicit configuration.
References:
* SAP Help Portal: Customer Hub Timeline Configuration
* SAP Documentation: Customizing the Timeline

NEW QUESTION # 49
Which action should an administrator take to get a system bug fixed within SAP Service Cloud

A. Report an issue via case
B. Send an e-mail to SAP Cloud Support
C. Create an incident
D. Implement the provided hotfix number

Answer: C

NEW QUESTION # 50
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

A. Service Level Agreements are not activated as a service.
B. A workflow rule was not scheduled to trigger the determination.
C. The determination rules have been configured, but not activated.
D. Service Level Agreements are not configured in fine-tuning.

Answer: A,C

Explanation:
Reasons SLA determination may fail:
* A. SLAs Not Activated as a Service: SLAs must be explicitly activated under "Service Activation" in the system.
* C. Rules Not Activated: Determination rules require activation post-configuration to take effect.
Why other options are incorrect:
* B. Fine-Tuning Configuration: Adjusts existing rules but does not enable SLA derivation.
* D. Workflow Rule Scheduling: SLAs are determined automatically via rules, not workflow triggers.
References:
* SAP Service Cloud Guide: "SLA Activation and Rule Configuration".

NEW QUESTION # 51
......

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C-C4H56I-34 Upgrade Dumps - Pass C-C4H56I-34 Exam

SAP C-C4H56I-34 Exam Syllabus Topics:

Pass SAP C-C4H56I-34 Exam | C-C4H56I-34 Lead2pass Review

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q46-Q51):

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